Cancellation & Refund Policy

At Search Engine Monkey, we are committed to providing top-notch digital marketing consultation services. We understand that circumstances may arise requiring cancellations or refunds. Please read our comprehensive policy below for detailed information on our procedures and guidelines.

Cancellation Policy

1. Consultation Sessions:
   • Cancellation by Client:
     • Advance Notice: Clients who need to cancel a scheduled consultation must notify us at least 24 hours in advance. Cancellations made with sufficient notice will be processed without any penalty.
     • Late Cancellations: If a cancellation request is made less than 24 hours before the scheduled consultation time, a cancellation fee equivalent to 50% of the consultation fee will be charged. This fee covers the time and resources allocated for your session.
   • Rescheduling:
     • Advance Rescheduling: Clients may reschedule their consultation without any additional charges if the request is made at least 24 hours before the originally scheduled time.
     • Late Rescheduling: Rescheduling requests made within 24 hours of the scheduled consultation may incur a rescheduling fee of 25% of the consultation fee. This fee compensates for the short-notice adjustments required in our schedule.
2. Cancellation by Search Engine Monkey:
   • Notification: In rare instances where we need to cancel or reschedule a consultation, we will inform you as soon as possible.
   • Options for Clients: Clients will be provided with options to reschedule the consultation at a mutually convenient time. No additional fees will be charged for cancellations or rescheduling initiated by us.

Refund Policy

1. Refund Eligibility:
   • Advance Cancellation: Clients who cancel their consultation at least 24 hours in advance are eligible for a full refund of the consultation fee.
   • Service Satisfaction: If you are not satisfied with the consultation services provided, please contact us within 48 hours of the session. We will review your feedback and may offer a partial or full refund based on the specific circumstances and at our discretion.
2. Non-Refundable Fees:
   • Rendered Services: Consultation fees for services that have already been rendered are non-refundable.
   • Late Cancellations and No-Shows: Fees for missed consultations or cancellations made with less than 24 hours’ notice are non-refundable. This policy ensures fair compensation for the time and effort dedicated by our consultants.

Process for Cancellation and Refunds

1. Cancellation Requests:
   • To cancel a consultation, please contact us through one of the following methods:
     • Email: Send an email to [insert email address] with your name, scheduled consultation date, and reason for cancellation.
     • Phone: Call us at [insert phone number] and provide your details and reason for cancellation.
   • Our team will confirm your cancellation and process any applicable refunds within 5 business days.
2. Refund Requests:
   • To request a refund, please email us at [insert email address] with your name, consultation date, and reason for requesting a refund.
   • We will review your request and respond within 5 business days. If approved, refunds will be processed through the original payment method.

Contact Us

If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact us:

• Email: [insert email address]
• Phone: [insert phone number]
• Address: [insert physical address, if applicable]

We value your business and are dedicated to ensuring your satisfaction with our services. Thank you for choosing Search Engine Monkey.

Note: This policy is subject to change without notice. Please review it periodically for any updates.